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Call us today on:
01702 613196
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1 Bournemouth Park Road,
Southend-on-Sea, Essex SS2 5JQ

Patient Information About COVID-19

The government and Public Health England have laid down strict guidelines, so that our services will initially focus on urgent and emergency dentistry. The treatments that you are offered may be different to those you received before, depending on the staff and equipment available. We expect that it will take some time before services return to what you had previously experienced as normal. Please be patient.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing that has remained the same is our continued commitment to your safety.

Infection control has always been a top priority at our practice, and you may have seen this during your visits to Park House. Our practice adheres strictly to the infection control guidelines laid down by our regulating bodies, and our processes are designed to create the highest levels of safety for both our staff and patients. We have adapted our policies and protocols according to the most recent guidance from the government; Public Health England; the Office of the Chief Dental Officer; the Care Quality Commission; the General Dental Council; the Faculty of General Dental Practitioners; and the HSE. As a result, the Park House Practice has become an even safer place to deliver effective dental care.

You may see some changes when it is time for your next appointment.

View Our Patient Experience Poster here >>

We have made these changes to protect our patients and staff. For example:

  • Our practice will communicate with you before your appointment to ask some screening questions, and to gather as much information about your problem as possible. You will be asked the same screening questions again when you attend your appointment.
  • We will ask you to complete the relevant questionnaire and forms on your own devices and return them to us via e-mail prior to your appointment. Please make sure that the forms are completed and returned on time to avoid cancellation of your appointment. We will endeavour to help anyone who does not have access to computers, smart phones or tablets.
  • You will be asked to attend the practice wearing a face cover, or mask. You will be asked to keep this in place for the duration of your visit (except while you are receiving treatment).
  • You will be asked to use hand sanitiser when you enter the practice. We will ask you to hand sanitise immediately after treatment, and again, as you leave the practice, if you have had to make a payment at reception.
  • We will take your temperature with a contactless digital thermometer, and we will measure your oxygen saturation with a pulse oximeter. This will help us to know that it is safe for you to attend for treatment.
  • You will not be able to take loose personal belongings into the treatment room. These will have to be stored in the disinfected, lidded box which we will provide.
  •  Unfortunately, we can no longer offer magazines in the waiting areas since these items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between staff and patients. This might mean that you will be offered fewer options for scheduling your appointment.
  • We are allowing greater time between patient appointments. This will reduce your waiting time, as well as reducing the number of people you will encounter when you attend the practice. It will also help us to be able to completely disinfect the practice between patient appointments.

How you can help:

  • If you experience a raised temperature; develop a persistent dry cough; develop muscle pains; develop a headache; suffer from shortness of breath or breathing difficulties; develop severe pneumonia; lose your sense of taste or smell; develop extreme fatigue; or develop a runny nose you should not attend the practice, and should phone to cancel your appointment.
  • Please allow plenty of time to travel to the practice. The practice will be following a Closed-Door Policy, and you will not be admitted until your appointed time. If you do arrive early, please phone reception, and wait in your car, or wait outside the practice, until you are called in by the team.
  • Please be at the front door at the EXACT time you have been told to arrive. We are operating on a strict schedule during the pandemic to allow time for your treatment, and time for decontamination and disinfection of the practice between patients. IF YOU ARE LATE YOU WILL NOT BE SEEN BUT MAY STILL HAVE TO PAY A CHARGE FOR THE APPOINTMENT.
  • You should attend wearing a face covering.
  • Patients should attend alone, unless accompanied by a carer, or in the case of a child, by a parent.
  • A distance of at least 2 metres must be observed with our non-clinical staff, and if another patient is present in the practice.
  • Contactless payment should be made by card.
  • Please do not arrive without an appointment. The Closed-Door Policy means you will not be admitted to the practice.
  • We will still be on the end of the phone for you if you are experiencing a dental emergency. You will be triaged by our team, and an appointment will be arranged for you.

Thank you for your continued patience at this difficult time and for your support in keeping everyone safe at the practice.

With best wishes,

The Team at Park House Practice.

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